Privacy policy

Introduction

At The Snack, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase from us. By using our site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect several types of information to provide and improve our service to you:

  • Personal Information: When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.
  • Usage Data: We may also collect information on how our website is accessed and used. This usage data may include information such as your computer's IP address, browser type, browser version, the pages of our website that you visit, and the time and date of your visit.
  • We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement

How We Use Your Information

We use the information we collect in the following ways:

  • To process transactions: Your personal information is used to process and fulfill your orders, including sending you emails and SMS messages related to your orders.
  • To improve our website: We use feedback you provide to improve our products and services.
  • To send periodic emails, WhatsApp, or SMS: We may use the email address or phone number you provide to send you information and updates pertaining to your order. Additionally, we may send you information on new products, special offers, or other updates.

Communications Practices

We use the information you provide us not only to process and manage your orders but also to communicate with you regarding your purchases and account. From time to time, we may also use your data to send you marketing messages, special offers, and promotions through email, WhatsApp, or SMS. You can opt out of these marketing communications at any time by following the unsubscribe instructions provided in the messages.

Data Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

  • Secure Web Platform: We use a secure web platform to ensure that your data is protected.
  • Third-Party Payment Processor: We use YOCO, a credible third-party payment processing company that offers secure processing of transactions. YOCO adheres to the highest security standards to protect your payment information.

Sharing Your Personal Information

We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Your Rights

Under the Protection of Personal Information Act (POPI Act) in South Africa, you have the right to:

  • Request access to the personal data we hold about you.
  • Request that we correct or delete any information that you believe is inaccurate.
  • Withdraw your consent to the processing of your data at any time.

Changes to This Privacy Policy

We reserve the right to update this privacy policy at any time. Any changes will be posted on this page. Your continued use of the site after any changes are made constitutes acceptance of those changes.

Contact Information

If you have any questions about this privacy policy or need to update your information, please contact us via WhatsApp at 082 512 6093 or email us at sales@thesnack.co.za.